Before verifying yourself, you can change your personal information in the "My Info" section as below:

1. Click on the arrow on the right top and next to your profile picture.

2. Choose the "Account Settings" option in the pop-up window to reach the "My Info" window.

If you passed the ID verification step,

  1. You are not allowed to update your ID information.

  2. Still, you have the chance to update your address before your address has been verified. In this case, you may update your address information in the KYC-Address verification step. Please be noted that you are not able to change the information in the "My Info" section.


If you completed your ID & Address verification steps in KYC,

The self-update function on the screen for any registered ID & Address information is not allowed anymore in the system due to security procedures. In this case, if you have an exceptional need for information update, please, request your personal information change via [email protected] with the information and the corresponding documents as below:

Your existing and to be updated information (You can reach your existing information on the "My info" tab after login into your user account.)

  • Your user account email address (please send your email from your registered email address)

  • A new version of your verification document (ID, address, selfie, phone bill... etc.)

  • A brief reason for this update would help us, too.

Requested Update Corresponding Document

-----------------------------------------------------------------------------------------------------------------------------

Name Change Court decision letter current ID card

Company Name Change Registry details with both old & new company names

Phone Number Change Invoice of new number with your name & address

Address Change Address verification document

(e.g. card statement, utility bill within last 3 months)

First, your updated documents will be verified.

Then your request for the update will be processed in the system.

EXT-USR006-V003-TK

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