You will be requested to submit a proof of identity, a selfie holding up your ID, and a proof of address for verification on the system.

➛All photos & documents must be clear and legible.

➛ Acceptable file formats are PDF, JPG, JPEG, or PNG.

➛ The size of each document shall not exceed 5MB.

Below, you may find further guidance on verification documents;

  • Identity documents

➛ Submitting a universal ID may ease your verification process, i.e. Driver’s license, National ID, or International Passport.

➛ The document must contain;

🗸 Your photo;

🗸 Your full name;

🗸 Date of birth;

🗸 Expiry date,

🗸 Document number

  • Selfie with ID

You must take a new selfie of yourself holding up your ID document and the photo should be in color.

➛ Your full face must be entirely visible from the front.

➛ Remove all accessories such as glasses while taking your selfie.

➛ All details and all four corners of the ID document must be seen clearly.

➛ The photo should be well lit and focused.

➛ Photo of a computer screen or an existing photo is not suitable.

  • Proof of Address

➛ Submitting a valid address document as requested may ease your verification process, i.e. Utility Bill, Bank Statement, or Electricity Bill.

➛ The document must contain your full name, detailed address information, and document date.

➛ The document should be issued within 3 months of the current date.

You can always contact [email protected] directly for further guidance.


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