You will be requested to submit a proof of identity, a selfie holding up your ID, and a proof of address for verification on the Koinal.io system.
➛All photos & documents must be clear and legible.
➛ Acceptable file formats are PDF, JPG, JPEG, or PNG.
➛ The size of each document shall not exceed 5MB.
Below, you may find further guidance on verification documents;
➛ Submitting a universal ID may ease your verification process, i.e. Driver’s license, National ID, or International Passport.
➛ The document must contain;
🗸 Your photo;
🗸 Your full name;
🗸 Date of birth;
🗸 Expiry date,
🗸 Document number
Selfie with ID
You must take a new selfie of yourself holding up your ID document and the photo should be in color.
➛ Your full face must be entirely visible from the front.
➛ Remove all accessories such as glasses while taking your selfie.
➛ All details and all four corners of the ID document must be seen clearly.
➛ The photo should be well lit and focused.
➛ Photo of a computer screen or an existing photo is not suitable.
Proof of Address
➛ Submitting a valid address document as requested may ease your verification process, i.e. Utility Bill, Bank Statement, or Electricity Bill.
➛ The document must contain your full name, detailed address information, and document date.
➛ The document should be issued within 3 months of the current date.
You can always contact [email protected] directly for further guidance.