You should report this from your registered email address to the customer service via [email protected] and our security team will deactivate the two-factor authentication after verifying you in communication.

Please consider that 2FA resets will revert your previous KYC verification older than 6 months, and you will be required to verify yourself in KYC once again. This process is designed to ensure the security of your user account.

EXT-USR002-V004-TK

Did this answer your question?