We don't cancel any order except the following condition:
If the price changed, the system will expire the order due to the user's inactivity within the last 5 hours.
By the way, you may dismiss the order in case of any price change over 2.5%. Koinal guarantees the confirmed price for 60 seconds, but then notifies you about the price change and requests your approval by email.
- If you reject the changed price via the URL link in the email message
- If you don't take any action regarding this message within 5 hours, your order will expire automatically.
Please check your mail inbox and for further issues contact us via [email protected]