We don't cancel any order except the following condition:

If the price changed, the system will expire the order due to the user's inactivity within the last 5 hours.

By the way, you may dismiss the order in case of any price change over 2.5%. Koinal guarantees the confirmed price for 60 seconds, but then notifies you about the price change and requests your approval by email.

- If you reject the changed price via the URL link in the email message


- If you don't take any action regarding this message within 5 hours, your order will expire automatically.

Please check your mail inbox and for further issues contact us via [email protected]


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