General Tips

  • Enable the pop-up windows of your browser, clear cache & cookies

  • Don’t use VPN, proxy, or IP masking services

  • Make sure you have the newest version of your web browser (Chrome is preferred) and that your internet connection is stable.

Tips for Card payment

  • Make sure your card details are correct

  • Make sure you enter the additional security code, provided by your bank.

  • Make sure you have sufficient funds on your card. Please top up the balance or use another card.

  • Contact your bank to authorize the payment if they decline your transaction.

  • Your card may not be used for cryptocurrency purchases or on the internet. Please contact your bank or try again with a different card.

3D secure System Malfunction:

  • There might be something wrong with the card issuer's security system at this time. Please try again later or with a different card.

The transaction might have been declined by the Card Issuer:

  • Contact the bank and request for the payment to be approved.

  • Try again at a later time.

  • Use an alternative credit card.


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