Koinal has ongoing monitoring & check mechanisms intact to minimize the fraud cases. The smart controls are mainly based on multiple level verification processes on documents, email addresses & so-called "fingerprints" in the system related to transactional items. All these checks are compliant with the regulations.

You will be guided by the system on how to verify yourself for passing the security checks whenever needed.

For effective prevention, the cooperation of our users is essential!

➠ Keep all your personal account credentials & card information and any of these types of personal information secured.

Do not share such information with unauthorized parties, even if they claim otherwise. We never ask for your personal information by phone.

➠ Koinal services are 100 % online and designed to be conducted only via the integration with your Exchange Server. Koinal has its own security measures in addition to the ones on your own Exchange Server.

Do not let anyone, in any circumstances act on behalf of you.

➠ Further, Koinal staff never calls you/ contacts you and asks for any of this information, other than within the transaction flow and by email notifications in the Koinal system.

➠ In Koinal all payment transactions are processed via 3D secure. 3D Secure is a global safety protocol designed to be an additional security layer for online credit and debit card transactions.

➠ Get your wallet address from your secure and full-service cryptocurrency exchange portal by yourself. Koinal doesn't provide you with a wallet address. Do not share access information under any circumstances with someone else.

The wallet address is the coin public key where coins purchased are delivered. For each wallet address, there must be one private and one public key. Only with knowledge of both keys, you will be able to sell/withdraw the coins from the wallet and then transfer it to the bank account.

➠ Users are encouraged to contact [email protected] in any suspicious situation and ensure the security of their information and transactions.

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