All Collections
Koinal Helpdesk
Account Management
How to set up and reset the 2FA on my Koinal account?
How to set up and reset the 2FA on my Koinal account?
Viktor avatar
Written by Viktor
Updated over a week ago

2FA (Two-Factor Authentication) is a specific type of multi-factor authentication (MFA) that strengthens access security by requiring two methods (also referred to as authentication factors) to verify your identity.

How to set up 2FA?

Browser

  • Go to the "Account Settings" page

  • There you will find 3 steps to set up your 2FA

    • Download Google Authenticator App

    • Scan the QR code from the screen or input the code

    • Enter the 6-digit code that Google Authenticator provides you with on the page

  • Click "Verify"

App

  • Go to "Account" from the button in the lower right corner

  • Select "Security" and 2 Factor Authentication

  • There you will find 3 steps to set up your 2FA

    • Download Google Authenticator App

    • Scan the QR code from the screen or input the code

    • Enter the 6-digit code that Google Authenticator provides you with on the page

  • The system will automatically check the input code

How to reset my 2FA?

For a 2FA reset, please contact us via live chat or email. Our Customer Support team will assist you.

Did this answer your question?