The security of your account, data and funds is very important to us. We have ongoing monitoring & check mechanisms intact to minimize fraud cases. You can take additional measures to ensure your safety.
How to keep my account and data safe?
Use a strong password. Create a password that is long, random and unique to your Koinal account. Never use the same password multiple times across your online accounts.
Keep all personal account credentials secured. Do not share such information with unauthorized parties, even if they claim otherwise. We will never ask for your password or PIN number.
Do not let anyone act and manage your account/funds on your behalf. Koinal services are 100% online and designed to be conducted only by the user himself.
Enable the 2FA. Two-Factor Authentication is a specific type of multi-factor authentication (MFA) that strengthens access security by requiring two methods (also referred to as authentication factors) to verify your identity.
Keep your device clean and updated. Keep your device updated with all of the most recent operating system and security updates. Uninstall all questionable or unnecessary pieces of software from your device, especially tools that allow remote access.
Due to the nature of blockchain, the transactions are irreversible. When you are depositing or withdrawing, please make sure that you use the correct wallet addresses and networks. This way you will avoid potential loss of funds.