Koinal HelpCenter

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46 articles in this collection
Written by Customer_Support
Getting Started

What is Koinal?

Flexibility and Speed in the fast paced crypto world with Koinal
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Written by Customer_Support
Updated over a week ago

How can I open a user account in Koinal?

You can open your account in 3 simple steps
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Written by Customer_Support
Updated over a week ago

Why should I choose Koinal over crypto exchanges?

* Instant Purchase with a card * Lower processing fees * Instant & fast delivery * Partner Exchanges to use Koinal checkout
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Written by Customer_Support
Updated over a week ago

What is KYC (=Know Your Customer)?

The 'Know Your Customer' (KYC) is an obligatory verification process in financial services.
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Written by Customer_Support
Updated over a week ago

Why does my account need to be verified?

Verification is one of the fundamental steps in our security system. Before any transaction, Users are requested to complete verification.
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Written by Customer_Support
Updated over a week ago

What type of documents are requested?

You will be requested to submit a proof of identity, a selfie holding up your ID, and a proof of address for verification.
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Written by Customer_Support
Updated over a week ago

How long does it take to get verified?

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Written by Customer_Support
Updated over a week ago

What happens if my documents are rejected?

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Written by Customer_Support
Updated over a week ago

Which cryptocurrencies are available on Koinal?

Currently there are most popular 13 cryptocurrencies available on the Koinal platform.
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Written by Customer_Support
Updated over a week ago

How can I purchase Bitcoin?

You have to own a wallet address before the registry to Koinal. Then, you may activate your Koinal account and verify yourself in advance.
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Written by Customer_Support
Updated over a week ago

How may I get in touch with Koinal?

You may reach us 24/7 via online and offline channels:
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Written by Customer_Support
Updated over a week ago
Payment Methods

Which payment methods can I use to buy coins on Koinal?

There are 2 payment options available: Card & Deposit
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Written by Customer_Support
Updated over a week ago

Which FIAT currencies are available?

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Written by Customer_Support
Updated over a week ago

What are the transaction limits for purchase orders?

There are base- & upper limits monthly, daily and on transaction basis
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Written by Customer_Support
Updated over a week ago

Are there any other bank fees?

You will be informed of the fees applied on the screen, and you will be confirmed by email, too.
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Written by Customer_Support
Updated over a week ago

Why I have been charged with another currency, not with USD?

You are charged with the amount and currency confirmed by you in the creation of your order.
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Written by Customer_Support
Updated over a week ago

Are there any country limitations?

We have no limitations for countries except for three categories
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Written by Customer_Support
Updated over a week ago

My country is not restricted but I can't make any purchases on your system.

There may be several reasons restricting your card from processing.
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Written by Customer_Support
Updated over a week ago

Why I received an Issuer error message?

The transactions declined by the issuer may have various reasons. You may contact your bank for details or try again with another card.
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Written by Customer_Support
Updated over a week ago

Why I can't purchase coins with my card?

There may be several reasons for failure in payment with your card. Please check the most common reasons here:
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Written by Customer_Support
Updated over a week ago

How can I make a deposit?

You can deposit to your FIAT balance of Koinal account in the following simple steps:
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Written by Customer_Support
Updated over a week ago

How can I withdraw in FIAT currency?

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Written by Customer_Support
Updated over a week ago

My order status turned to PRICE_CHANGED. Should I pay more now?

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Written by Customer_Support
Updated over a week ago