Koinal Checkout HelpCenter
Please visit this collection for your questions regarding your experience with Koinal as payment method, and share how you are satisfied with the content.
22 articles in this collection
Written by Customer_Support and Dolores
Written by Customer_Support and Dolores
Security & Privacy
Complaint Management
Written by Customer_Support
Updated this week
Updated this week
Is my information safe in Koinal Checkout?
Written by Dolores
Updated this week
Updated this week
What can I do to assure the security of my transactions with the Koinal Payment Method?
Koinal has ongoing monitoring & check mechanisms intact but the cooperation of our users is essential for effective prevention.
Written by Customer_Support
Updated this week
Updated this week
How safe is Koinal Checkout?
Written by Customer_Support
Updated this week
Updated this week
How can I unsubscribe from Koinal Checkout Marketing Emailing?
Easy unsubscription link is at the bottom of the email message
Written by Customer_Support
Updated this week
Updated this week
Guidance on Fraud Claims
We use many different security tools to ensure the safety of our users. Your cooperation for fraud prevention is required as well.
Written by Customer_Support
Updated over a week ago
Updated over a week ago
Getting Started
Why should I choose Koinal over crypto exchanges?
Koinal checkout is available via Partner Exchanges: instant purchase with the card, instant & fast delivery... etc.
Written by Customer_Support
Updated this week
Updated this week
About Company
Written by Customer_Support
Updated this week
Updated this week
How can I purchase Bitcoin via Koinal Checkout
It's so easy! All you have to do is choose Koinal as the payment method when purchasing coins on your Exchange Server.
Written by Customer_Support
Updated over a week ago
Updated over a week ago
How may I get in touch with Koinal Checkout?
You may reach us 24/7 via online and offline channels:
Written by Customer_Support
Updated this week
Updated this week
Which cryptocurrencies does Koinal Checkout support?
Currently there are most popular 13 cryptocurrencies available on the Koinal platform.
Written by Customer_Support
Updated this week
Updated this week
How can I verify my email if it is expired already?
You need to verify your email address to take any action. If you missed the verification email in your inbox, please follow the steps here:
Written by Customer_Support
Updated this week
Updated this week
May I use the same email address for multiple orders?
Written by Customer_Support
Updated this week
Updated this week
What is KYC (=Know Your Customer)?
The "Know Your Customer" (=KYC) is an obligatory verification process in financial services.
Written by Customer_Support
Updated this week
Updated this week
Why do I need to get verified?
Since Koinal serves in the payment process, it is subject to compliance rules & regulations.
Written by Customer_Support
Updated this week
Updated this week
What type of documents are requested?
Written by Customer_Support
Updated this week
Updated this week
What file types and size are accepted for my verification document copies?
Written by Customer_Support
Updated this week
Updated this week
How can I upload my verification documents afterwards?
Written by Customer_Support
Updated this week
Updated this week
How much time do I have to submit KYC documents?
Written by Customer_Support
Updated this week
Updated this week
How long does it take to get verified?
Written by Customer_Support
Updated this week
Updated this week
What happens if my documents are rejected?
If your documents are rejected, you will be notified by email explaining the reason for rejection and how you can correct it.
Written by Customer_Support
Updated this week
Updated this week