Koinal Checkout HelpCenter

Please visit this collection for your questions regarding your experience with Koinal as payment method, and share how you are satisfied with the content.

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22 articles in this collection
Written by Customer_Support and Dolores
Getting Started

Why should I choose Koinal over crypto exchanges?

Koinal checkout is available via Partner Exchanges: instant purchase with the card, instant & fast delivery... etc.
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Written by Customer_Support
Updated this week

About Company

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Written by Customer_Support
Updated this week

How can I purchase Bitcoin via Koinal Checkout

It's so easy! All you have to do is choose Koinal as the payment method when purchasing coins on your Exchange Server.
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Written by Customer_Support
Updated over a week ago

How may I get in touch with Koinal Checkout?

You may reach us 24/7 via online and offline channels:
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Written by Customer_Support
Updated this week

Which cryptocurrencies does Koinal Checkout support?

Currently there are most popular 13 cryptocurrencies available on the Koinal platform.
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Written by Customer_Support
Updated this week

How can I verify my email if it is expired already?

You need to verify your email address to take any action. If you missed the verification email in your inbox, please follow the steps here:
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Written by Customer_Support
Updated this week

May I use the same email address for multiple orders?

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Written by Customer_Support
Updated this week

What is KYC (=Know Your Customer)?

The "Know Your Customer" (=KYC) is an obligatory verification process in financial services.
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Written by Customer_Support
Updated this week

Why do I need to get verified?

Since Koinal serves in the payment process, it is subject to compliance rules & regulations.
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Written by Customer_Support
Updated this week

What type of documents are requested?

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Written by Customer_Support
Updated this week

What file types and size are accepted for my verification document copies?

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Written by Customer_Support
Updated this week

How can I upload my verification documents afterwards?

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Written by Customer_Support
Updated this week

How much time do I have to submit KYC documents?

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Written by Customer_Support
Updated this week

How long does it take to get verified?

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Written by Customer_Support
Updated this week

What happens if my documents are rejected?

If your documents are rejected, you will be notified by email explaining the reason for rejection and how you can correct it.
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Written by Customer_Support
Updated this week