How long does it take to get verified?
We aim to process all verification applications in 6 hours at maximum. However, we often respond much sooner.
Please login to your account and click on the arrow next to your profile picture on top of the screen to reach the verification tab. You may see the last status of your verification on the verification tab in your user account. The result will also be shared with the customers via email.
After completion of the KYC verification process, you may initiate your purchase order safely.
How long will it take for my Bitcoins to arrive?
A Bitcoin transaction starts as soon as your payment is initiated. The duration depends on the mining speed, however, Koinal uses a high priority speed that allows users to receive the amount, approximately within 30-45 minutes. There might be a ...
Why does my account need to be verified?
Verification is one of the fundamental steps in our security system. Before any transaction, users of Koinal are requested to complete verification. Email verification is the first step. Then users are requested to submit proof of identity, proof of ...
My order status is COMPLETED. When I will receive my Bitcoins and/or Altcoins?
We have completed processing your order and your TX ID is created. Your coins will be delivered to your wallet when the blockchain confirmations are completed. You will receive your coins within a maximum of 35 – 40 minutes. The duration may be ...
Shall I take any action to get the coins in my wallet?
All you need to do is completing your KYC verification, adding your wallet address, and creating your purchase order. Your coins will be delivered within minutes. In exceptional cases, the blockchain process may be affected by the high traffic on the ...
What is KYC?
The 'Know Your Customer' (KYC) is an obligatory verification process in financial services. It requires users to verify their identity, location, etc., and prove they are competent to use the financial services offered. KYC process is an important ...