The security of your account is very important to us. In order to protect your account in the most secure way, we constantly stay up to date and improve ourselves. Please find some of the security measures applied here:
✔ Security of the Sign-up/ Login Process
Koinal page (www.koinal.io) is protected by the 256 Go Daddy SSL (Secure Sockets Layer) certificate. This SSL certificate protects your sensitive information such as your name, address, password, or credit card number by encrypting the data during transmission from your computer to our web server.
Users are required to create a personal password associated with their Koinal user account. User password structure requires use of letters, numbers, and special characters in combination. It must contain at least one letter (A-Z), and at least one number (0-9), and should be minimum 8 characters. Users may increase the complexity of their password with some punctuations (such as: ? -,... etc.), too.
A Captcha function is integrated into the login menu to distinguish human from machine input, typically as a way of thwarting spam and automated extraction of data from websites.
Registered email address is verified by the users in order to activate the user account.
2FA Authentication option is also available to increase the security of user account login.
✔ Security of the Order & Payment Transaction
There is the Know-Your-Customer (=KYC) process to identify each unique user. Users are requested to upload their verification documents i.e. identity, selfie, and address.
There are multiple layers of fraud detection tools to eliminate any inconsistencies. All transactions are monitored by the system according to fraud scenarios 24/7.
The users are provided with the "Store My Card" function to eliminate re-entry of the card information each time a new purchasing order is created. Store card function is handled with one-way encryption and is not fully readable by any person other than the security system. CVVs will never be stored to ensure further security.
All payment transactions on our system are handled in a 3D Secure environment which must be verified with SMS code received by the cardholder's personal phone number at the bank database.
Furthermore, our customer support is reachable directly 24/7 from the chatbox or by email to firstname.lastname@example.org in case of any questions or hesitations regarding the security issues.