Why I can't purchase coins with my card?
There may be several reasons for failure in payment with your card. Below you may find the most common reasons:
1. Your card may be restricted by your bank for internet purchases.
2. Your card may have sectorial restrictions and you may not be allowed purchasing coins.
3. Your card may not have enough funds to purchase
Please contact your bank for a solution.
You may contact firstname.lastname@example.org for the details.
Why I received Issuer error message?
The transactions declined by the issuer may have various reasons. The most common ones are below: * Card may be restricted for online payments. Please ensure that it is not restricted to internet use. * Card may be restricted for coin purchase due to ...
Which payment methods can I use to buy coins on Koinal?
You can make your coin purchases with your credit or debit card. VISA, Mastercard, Pay Union personal and corporate cards are processed in the Koinal system. Soon, you will have alternative payment methods such as bank transfers, too. There are no ...
How can I purchase Bitcoin?
Due to the nature of any coin transaction, a user has to have a wallet address for the coin type to be sent to. You need to provide a wallet address before Koinal. Please, register the Koinal page with your valid & active email address. Verify your ...
My country is not restricted but I can't make any purchases on your system.
There may be several reasons restricting your card. Below you may find the most common reasons: 1. Your card may be restricted by your bank via internet purchases. 2. Your card may have sectorial restrictions and you may not be allowed purchasing ...
Shall I take any action to get the coins in my wallet?
All you need to do is completing your KYC verification, adding your wallet address, and creating your purchase order. Your coins will be delivered within minutes. In exceptional cases, the blockchain process may be affected by the high traffic on the ...