If my phone is stolen or broken, how can I reset the two factor authenticator?
You should report this to the customer service via email@example.com and our security team will deactivate the two-factor authentication.
How to activate Two factor authentication?
Please activate 2FA verification to improve your account security. You should visit the two-factor authentication window on your Koinal account prior to the activation. 1. Click on the arrow on the right top and next to your profile picture. 2. ...
How can I update my personal details on screen?
You can change your personal information in the "my info" section as below: 1. Click on the arrow on the right top and next to your profile picture. 2. Choose the "Account Settings" option in the pop-up window to reach the "My Info" window. Please be ...
Why should I choose Koinal over crypto exchanges?
✔ Instant Purchase with a card Instead of a complex and time consuming bank transfer process, we give you the opportunity to pay with either your credit or debit card, instantly. ✔ Lower processing fees With our infrastructure and business model, we ...
Guidance on Fraud Claims
At Koinal, we use many different security tools to ensure the safety of our users. On the other hand, your cooperation for fraud prevention is required as well. We kindly remind you not to share your account credentials & card information and any of ...
How Safe is Koinal?
The security of your account is very important to us. In order to protect your account in the most secure way, we constantly stay up to date and improve ourselves. Please find some of the security measures applied here: ✔ Security of the Sign-up/ ...