Is my information safe in Koinal?

Is my information safe in Koinal?

You may be asked to provide personal information or documents anytime you are in contact with any Koinal Services. The primary purpose of collecting customer information is to provide a compliant, secure, and customized service experience.

We as Koinal hereby, assure our users that, we will not give, sell, rent, or loan any personal information to any third party.

You may reach further details on security measures via How safe is Koinal, and further details on our Privacy Policy in Terms and Conditions.


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    • How Safe is Koinal?

      The security of your account is very important to us. In order to protect your account in the most secure way, we constantly stay up to date and improve ourselves. Please find some of the security measures applied here: ✔ Security of the Sign-up/ ...
    • What type of documents are requested?

      You will be requested to submit proof of identity, a selfie holding up your ID, and a proof of address for verification on system.       ➛All photos & documents must be clear and legible.       ➛ Acceptable file formats are PDF, JPG, JPEG, ...
    • How can I complete the "My Info" Section?

      We expect you to complete your basic personal information. Simply login into your account. Then go to the "My Info" section - you can find it when you click “user” icon on the top right corner; - Please fill the form completely and correctly - You ...
    • Why does my account need to be verified?

      Verification is one of the fundamental steps in our security system. Before any transaction, users of Koinal are requested to complete verification. Email verification is the first step. Then users are requested to submit proof of identity, proof of ...
    • Where can I get more information on your privacy policy and terms & conditions?'s privacy policy and terms & conditions can be reached here. EXT-PRD010-V001-TK