My country is not restricted but I can't make any purchases on your system.
There may be several reasons restricting your card. Below you may find the most common reasons:
1. Your card may be restricted by your bank via internet purchases.
2. Your card may have sectorial restrictions and you may not be allowed purchasing coins.
3. Your card may not have enough funds to purchase
Please contact your bank for a solution.
Which payment methods can I use to buy coins on Koinal?
You can make your coin purchases with your credit or debit card. VISA, Mastercard, Pay Union personal and corporate cards are processed in the Koinal system. Soon, you will have alternative payment methods such as bank transfers, too. There are no ...
Are there any country limitations for cards?
We have no limitations for nationalities except the countries that are not compliant with FCA regulations as below (in alphabetical order): Afghanistan, Algeria, Bangladesh, Bolivia, Burundi, Cambodia, Cameroon, Central African Republic, Cote ...
Why I can't purchase coins with my card?
There may be several reasons for failure in payment with your card. Below you may find the most common reasons: 1. Your card may be restricted by your bank for internet purchases. 2. Your card may have sectorial restrictions and you may not be ...
How Safe is Koinal?
The security of your account is very important to us. In order to protect your account in the most secure way, we constantly stay up to date and improve ourselves. Please find some of the security measures applied here: ✔ Security of the Sign-up/ ...
Guidance on Fraud Claims
At Koinal, we use many different security tools to ensure the safety of our users. On the other hand, your cooperation for fraud prevention is required as well. We kindly remind you not to share your account credentials & card information and any of ...