My order status is COMPLETED. When I will receive my Bitcoins and/or Altcoins?
We have completed processing your order and your TX ID is created. Your coins will be delivered to your wallet when the blockchain confirmations are completed.
You will receive your coins within a maximum of 35 – 40 minutes. The duration may be affected by traffic.
Please check your wallet and don't hesitate to contact us in case your coins are delayed for more than 1 hour.
How long will it take for my Bitcoins to arrive?
A Bitcoin transaction starts as soon as your payment is initiated. The duration depends on the mining speed, however, Koinal uses a high priority speed that allows users to receive the amount, approximately within 30-45 minutes. There might be a ...
How long does it take to get verified?
We aim to process all verification applications in 6 hours at maximum. However, we often respond much sooner. Please login to your account and click on the arrow next to your profile picture on top of the screen to reach the verification tab. You ...
Shall I take any action to get the coins in my wallet?
All you need to do is completing your KYC verification, adding your wallet address, and creating your purchase order. Your coins will be delivered within minutes. In exceptional cases, the blockchain process may be affected by the high traffic on the ...
My order status is DISMISSED. Why did you cancel my order?
We don't cancel any order except the following condition if the price changed - System expiry due to user's inactivity within the last 5 hours. By the way, you may dismiss the order in case of any price change over 2.5%. Koinal guarantees the ...
My order is in ORDER_CREATED status. What should I do now?
Congratulations, your order has been created. Now, you will receive a confirmation email with the order reference ID. Since all your payment and verification steps are completed successfully, your order will proceed and your coins will be delivered ...