What are the transaction limits for purchase orders?
The base limit per order transaction is 50 USD. Only for ETH investments, the minimum order amount is set as 100 USD.
You can check the other limits in the table below;
You can easily check the cumulative amount of your previous purchases on the "transactions" tab of your Koinal user account.
For your inquiries related to transaction limits, please reach out to us via email@example.com.
How can I purchase Bitcoin?
Due to the nature of any coin transaction, a user has to have a wallet address for the coin type to be sent to. You need to provide a wallet address before Koinal. Please, register the Koinal page with your valid & active email address. Verify your ...
Why I can't purchase coins with my card?
There may be several reasons for failure in payment with your card. Below you may find the most common reasons: 1. Your card may be restricted by your bank for internet purchases. 2. Your card may have sectorial restrictions and you may not be ...
Why I received Issuer error message?
The transactions declined by the issuer may have various reasons. The most common ones are below: * Card may be restricted for online payments. Please ensure that it is not restricted to internet use. * Card may be restricted for coin purchase due to ...
Why I have been charged with a higher USD amount than the confirmed amount?
Please be informed that you have been charged in the same USD amount as confirmed while the creation of your purchase order. The difference may be caused due to cash advance fee or exchange fee applied by banks as stated in our terms & conditions as ...
Are there any other bank fees such as cash advance, exchange rate?
Here you may find general information and guidance on transaction fees; Your card is charged for the order amount you confirmed by the creation of your purchase order. All the processing fee is included in this confirmed price. Koinal doesn't apply ...