What happens if my documents are rejected?
When you submit your documents, all details are checked rigorously. They might be rejected for any inconsistency or illegibility.
Do not worry. If your documents are rejected, you will be notified by an email explaining the reason for rejection and how you can correct it. All you need to do is, read the notification carefully, and upload documents as requested.
In case you need further explanation or help, you can always send an email to email@example.com or consult our agents via Live Chat service on Koinal pages. We are happy to help you on 7/24!
What type of documents are requested?
You will be requested to submit proof of identity, a selfie holding up your ID, and a proof of address for verification on Koinal.io system. ➛All photos & documents must be clear and legible. ➛ Acceptable file formats are PDF, JPG, JPEG, ...
What is KYC?
The 'Know Your Customer' (KYC) is an obligatory verification process in financial services. It requires users to verify their identity, location, etc., and prove they are competent to use the financial services offered. KYC process is an important ...
My country is not restricted but I can't make any purchases on your system.
There may be several reasons restricting your card. Below you may find the most common reasons: 1. Your card may be restricted by your bank via internet purchases. 2. Your card may have sectorial restrictions and you may not be allowed purchasing ...
Is my information safe in Koinal?
You may be asked to provide personal information or documents anytime you are in contact with any Koinal Services. The primary purpose of collecting customer information is to provide a compliant, secure, and customized service experience. We as ...
How long does it take to get verified?
We aim to process all verification applications in 6 hours at maximum. However, we often respond much sooner. Please login to your account and click on the arrow next to your profile picture on top of the screen to reach the verification tab. You ...