What happens if my documents are rejected?

What happens if my documents are rejected?

When you submit your documents, all details are checked rigorously. They might be rejected for any inconsistency or illegibility.

Do not worry. If your documents are rejected, you will be notified by an email explaining the reason for rejection and how you can correct it. All you need to do is, read the notification carefully, and upload documents as requested.

In case you need further explanation or help, you can always send an email to support@koinal.io or consult our agents via Live Chat service on Koinal pages. We are happy to help you on 7/24!


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