Which FIAT currencies are available?
We currently support USD through the Koinal platform.
New currencies will be added soon.
Why I have been charged with another currency, not with USD?
You will be charged with the amount and currency confirmed by you in the creation of your order. The difference may be caused by the local currency exchange applied by the banking system. Please contact your bank about the issue. EXT-ORD002-V001-TK
Which cryptocurrencies are available on Koinal?
Currently, you can purchase Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), ALGO (ALGO), TRON (TRX), IOTA (IOTA), Stellar (XLM), Chainlink (LINK), and EOS (EOS) through Koinal platform. We are working hard to include ...
Why I have been charged with a higher USD amount than the confirmed amount?
Please be informed that you have been charged in the same USD amount as confirmed while the creation of your purchase order. The difference may be caused due to cash advance fee or exchange fee applied by banks as stated in our terms & conditions as ...
Are there any other bank fees such as cash advance, exchange rate?
Here you may find general information and guidance on transaction fees; Your card is charged for the order amount you confirmed by the creation of your purchase order. All the processing fee is included in this confirmed price. Koinal doesn't apply ...
What are the transaction limits for purchase orders?
The base limit per order transaction is 50 USD. Only for ETH investments, the minimum order amount is set as 100 USD. You can check the other limits in the table below; Maximum transaction limits for purchase orders by payment type Use “Credit / ...