Why does my account need to be verified?
How can I open a user account in Koinal?
It is simple and easy! You can open your account in 3 simple steps; ✔ Email verification ➛ Go to www.koinal.io and choose "sign up" on the top right corner ➛ Enter your email, create your password, check CAPTCHA and Terms & Conditions, then ...
What can I do to assure security of my account/transactions?
Koinal has ongoing monitoring & check mechanisms intact to minimize the fraud cases. The smart controls are not only based on multiple level verification processes on documents, email addresses & fingerprints but also on transactional behaviors. For ...
How Safe is Koinal?
The security of your account is very important to us. In order to protect your account in the most secure way, we constantly stay up to date and improve ourselves. Please find some of the security measures applied here: ✔ Security of the Sign-up/ ...
How long does it take to get verified?
We aim to process all verification applications in 6 hours at maximum. However, we often respond much sooner. Please login to your account and click on the arrow next to your profile picture on top of the screen to reach the verification tab. You ...
Is my information safe in Koinal?
You may be asked to provide personal information or documents anytime you are in contact with any Koinal Services. The primary purpose of collecting customer information is to provide a compliant, secure, and customized service experience. We as ...