Why does my account need to be verified?

Why does my account need to be verified?

Verification is one of the fundamental steps in our security system. Before any transaction, users of Koinal are requested to complete verification.


Email verification is the first step. Then users are requested to submit proof of identity, proof of address, and a selfie with ID. Koinal may ask for other documents as well in case of necessity.

Once it is completed, verified users start using our services.​

You can reach other measures of Koinal security system in How Safe is Koinal?

You can review our Terms of Use for further details.


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