Why I have been charged with a higher USD amount than the confirmed amount?

Why I have been charged with a higher USD amount than the confirmed amount?

Please be informed that you have been charged in the same USD amount as confirmed while the creation of your purchase order. The difference may be caused due to cash advance fee or exchange  fee applied by banks as stated in our terms & conditions as below: 


4.11 Cash advance fee In January 2018, Visa and MasterCard decided to consider all cryptocurrency transactions as quasi-cash transactions. Your bank or card issuer may add a fee for making what they decide is a cash transaction. Though the amount may vary, it has been reported up to 5%. 


4.12 Exchange rate fee A more commonly known fee, but also important, is the exchange rate fee. That is the fee your bank charges for converting your card currency into USD. 

Koinal.io has no control over the exchange rate imposed by your card issuer when converting the amount to your base currency. Please check this with your bank.


For further details please check terms & conditions.

    • Related Articles

    • Are there any other bank fees such as cash advance, exchange rate?

      Here you may find general information and guidance on transaction fees; Your card is charged for the order amount you confirmed by the creation of your purchase order. All the processing fee is included in this confirmed price. Koinal doesn't apply ...
    • Why I have been charged with another currency, not with USD?

      You will be charged with the amount and currency confirmed by you in the creation of your order. The difference may be caused by the local currency exchange applied by the banking system. Please contact your bank about the issue. EXT-ORD002-V001-TK
    • My order status turned to PRICE_CHANGED. Should I pay more now?

      The market price applied to your order has been changed by over 2.5%. So you must have been notified to confirm the new price by email. You can confirm or dismiss your order from the URL link. Once you confirmed your order, please kindly be noted ...
    • Which FIAT currencies are available?

      We currently support USD through the Koinal platform.  New currencies will be added soon.     EXT-PRD011-V001-TK
    • My order status is DISMISSED. Why did you cancel my order?

      We don't cancel any order except the following condition if the price changed  - System expiry due to user's inactivity within the last 5 hours. By the way, you may dismiss the order in case of any price change over 2.5%. Koinal guarantees the ...