Why I received Issuer error message?
The transactions declined by the issuer may have various reasons. The most common ones are below:
* Card may be restricted for online payments. Please ensure that it is not restricted to internet use.
* Card may be restricted for coin purchase due to MCC (merchant sector) restriction. Please ensure that it is not restricted to purchasing coins.
* Card limit may indicate insufficient funds. Please check whether you have a sufficient limit for the transaction.
* Card BIN country, that is the country of your issuer - is not allowed. Please be informed that we have no limitations for nationalities. However, our card acquiring system does not allow cards issued in some countries.
You may contact your bank for details or you may try again with another card.
You can contact us via email@example.com on 7/24.
Why I can't purchase coins with my card?
There may be several reasons for failure in payment with your card. Below you may find the most common reasons: 1. Your card may be restricted by your bank for internet purchases. 2. Your card may have sectorial restrictions and you may not be ...
Which payment methods can I use to buy coins on Koinal?
You can make your coin purchases with your credit or debit card. VISA, Mastercard, Pay Union personal and corporate cards are processed in the Koinal system. Soon, you will have alternative payment methods such as bank transfers, too. There are no ...
Guidance on Fraud Claims
At Koinal, we use many different security tools to ensure the safety of our users. On the other hand, your cooperation for fraud prevention is required as well. We kindly remind you not to share your account credentials & card information and any of ...
Are there any other bank fees such as cash advance, exchange rate?
Here you may find general information and guidance on transaction fees; Your card is charged for the order amount you confirmed by the creation of your purchase order. All the processing fee is included in this confirmed price. Koinal doesn't apply ...
How Safe is Koinal?
The security of your account is very important to us. In order to protect your account in the most secure way, we constantly stay up to date and improve ourselves. Please find some of the security measures applied here: ✔ Security of the Sign-up/ ...